Shipping policy
Shipping Within New Zealand
Little Alpine Kids currently ships to addresses within New Zealand only.
We are proudly based in Wanaka and carefully pack each order before dispatching it through our trusted courier partners.
Order Processing
Orders are typically processed and dispatched within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may be slightly longer during busy sales periods, public holidays, or promotional events.
Shipping Rates
Standard shipping is $10.00 anywhere in New Zealand.
Free standard shipping is available on orders over NZ $150.00 or more.
In-Store Pickup
Free in-store pickup is available from:
Little Alpine Kids
80B Ardmore Street
Wānaka 9305
Orders are usually ready for collection within 24 hours. We'll email you as soon as your order is ready.
Tracking
Once your order has been dispatched you'll receive a confirmation email with tracking details (where available).
Incorrect Addresses
Customers are responsible for providing the correct address. Additional courier charges may apply if an order needs to be redirected or resent due to an incorrect address.
Delivery Timeframes
Once dispatched, estimated delivery times are:
- South Island: 1–3 business days
- North Island: 2–5 business days
- Rural addresses: Please allow additional delivery time
Delivery timeframes are estimates only and may vary due to weather events, public holidays, courier network delays, or other factors outside our control.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing tracking information so you can follow your parcel's journey.
Delivery Information
Please ensure your shipping address and contact details are entered correctly at checkout.
Little Alpine Kids cannot be held responsible for delays or delivery issues resulting from incorrect address information provided at the time of ordering.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us at hello@littlealpinekids.co.nz as soon as possible. We will work with NZ Post to investigate and assist in resolving the issue.
Contact Us
If your parcel is lost or arrives damaged please contact us as soon as possible at hello@littlealpinekids.co.nz we'll work with the courier to investigate and resolve the issue promptly.