Refund policy

At Little Alpine Kids, we want you to be delighted with your purchase. If something isn't quite right, we're happy to help with exchanges or store credit returns.

Change of Mind Returns

We accept returns within 30 days of receiving your order for exchange or store credit.

To be eligible for a return, items must:

  • Be unworn, unused, and in their original condition.
  • Have all original tags attached.
  • Be free from marks, damage, odours, or signs of wear.
  • Be returned with proof of purchase.

Customers are responsible for return shipping costs unless the item is deemed faulty under New Zealand consumer law.

Once your return has been received and inspected, we will issue either:

  • An exchange (subject to stock availability), or
  • A store credit for the value of the returned item.

Please note that we do not offer refunds for change-of-mind purchases.

Faulty Items

We take great care in selecting quality products for our customers. If you believe an item is faulty, please contact us as soon as possible with details of the issue and photographs where appropriate.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty, unsafe or does not meet consumer guarantees, you are entitled to the remedies available under New Zealand law. 

Sale & Clearance Items

Sale, clearance, and promotional items are final sale and cannot be returned for exchange, store credit, or refund unless required by New Zealand consumer law.

Stock Availability

Please choose carefully when purchasing seasonal or special occasion items, as we are unable to guarantee stock availability for exchanges. Where a suitable replacement is unavailable, we'll work with you to provide an appropriate remedy in accordance with New Zealand consumer law.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Exchanges

If you wish to exchange an item for a different colour or size, we will do our best to accommodate your request, subject to stock availability. 

 

How to Return an Item

To arrange a return, please contact us at hello@littlealpinekids.co.nz within 30 days of receiving your order.

Please include:

  • Your order number
  • The item(s) you wish to return
  • Whether you would prefer an exchange or store credit

Once your return request has been approved, we will provide instructions for returning your item.

Little Alpine Kids
80B Ardmore Street
Wānaka 9305
New Zealand